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Nobody should struggle to make a simple transaction.

At the grocery store, we noticed a customer having challenges. This shopper was using a mobility scooter, wearing a neck brace, and had a prosthetic thumb. When it came time to pay, the credit card terminal became an obstacle rather than a tool. They struggled to reach it, but the terminal, rigidly fixed-mounted in place and snapped back after each attempt.

A routine task like paying for groceries turned into an insurmountable barrier. This is why true accessibility is critical—and why businesses that fail to meet ADA standards risk alienating the very customers who rely on equitable access. We see these checkout challenges far too often.

With the ADA, the requirements for checkout accessibility and privacy are straightforward—they aren’t excessive. At least one accessible terminal is required. It is not a big ask. 

In single-lane or small-format locations, like a coffee shop with one or two card readers on a low counter, only one terminal must meet ADA standards. In multi-lane stores, the rules adjust slightly, but the principle remains: every customer must have a fair and usable way to pay.

By the Numbers:

The ADA and the U.S. Access Board often frame requirements in technical numbers and codes—standards that can take years to fully learn, interpret, and piece together. The Access Board, in particular, sets only the bare minimum because it must cover such a wide range of federal and military 508 (ICT) obligations, where access and accessibility mean very different things.

For businesses, overlooking these details can result in costly legal consequences. Does it matter? Absolutely—big time.

Locked and laid-down terminals do not address accessibility, nor PCI requirements regarding accessibility and privacy use.

ADA, 508 (ICT) & Payment (PCI) Compliance Essentials (Below are just a few of the basics). 

  • Keypad Use – (§309, §707.3) Must be operable with one hand, no tight grasping.

  • Privacy – (§707.4 + PCI-PTS-POI) Requires secure PIN entry and screen visibility for all users, including seated customers.

  • Dismountability – (§308, §707, ISO 9564) Needed to meet reach, range, privacy, and usability together. Fixed mounts fail these standards.

  • Accessibility Limits – Fixed mounts also restrict reach, strength, and screen visibility, accommodations required under the ADA.

California Specific. CAL-FIN 13082.

California has the UNRUH Act (1958), and in 2005, CAL-FIN 13082 was written and went into enforcement in 2010. A lot of it is the PIN requirement and stores that only use Tap as an example are in violation of the California State law. 

California passed this law to make point-of-sale terminals (credit/debit card readers) accessible to people with disabilities.

The law requires:

  1. Merchants must provide accessible card payment devices.

    • Customers with disabilities must be able to enter a PIN, sign, or complete a payment privately and independently.

  2. Applies to all businesses with card readers in California.

    • Retail, restaurants, self-checkout, kiosks — if a customer needs to enter payment info, the law applies.


The Key Part – Subsection (e)

  • It specifically prohibits fixed or locked-down terminals that cannot be adjusted for accessibility.

  • Terminals must be usable by customers who are seated, standing, or have limited strength/mobility.

  • This means a merchant cannot just bolt a terminal to a counter and call it accessible.

⚠️ If a store fails to comply:

  • Each violation is a $4,000 minimum penalty per incident, under California’s Unruh Civil Rights Act.

  • That’s in addition to potential federal ADA violations.


How It Aligns with ADA

  • ADA §§ 308, 309, and 707 already cover reach, operability, and privacy.

  • Cal-Fin 13082(e) goes further by making it crystal clear:

    • A terminal must be dismountable, adjustable, and private.

    • Simply meeting “height and reach” is not enough.


In other words: Cal-Fin 13082(e) is the California “enforcement stick” that makes your Taylor ADA Mount the only compliant solution — because it’s engineered for dismountability, one-hand operability, and privacy.

How should a POS mounting Stand be built to address ADA accessibility? Like this...
PATENTED.
Shipping and Tax Cost is included in the price.

Taylor ADA STAND

$329.00

Federal Regulation ADA Compliance. Ensure every customer can pay at your checkout with ease. The Taylor ADA Stand is a patented, fully ADA-compliant, dismountable credit card terminal mount featuring a U-shaped pull handle for one-hand use, adjustable viewing angles, and privacy protection. Meets ADA §§ 308, 309, 707 and California Fin. Code § 13082(e).

SKU: STS-1065 Category: Tags: , , Brand:

Description

Addresses ADA, 508 (ICT), PCI PTS POI, ISO 9564, VISA, INC. TADG Compliance.

  • California Financial Code 13082(e) POS stand

  • ADA §707 POS terminal stand

  • Accessible POS mounting solution

  • Section 508 payment terminal stand

  • Disability access POS mount

Taylor ADA USA

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